If you have ever had to implement a new technology or a new system, either at home or at work, I'm sure you can relate.

You will go through growing pains.

If you keep up-to-date with your emails from QNC you will have noticed that we are switching over to an electronic medical record system. This was a big decision to have to make and a big ordeal to undertake for our staff.

I urge you to be patient while we go through the growing pains.

We are doing our best to keep the impact on patients to a minimum so you can experience maximum upside and minimal downside.

Some important changes to note:

1. You will receive a Welcome email asking you to register as a user. Please do not ignore this email. Please follow the instructions to register.

2. Our online booking system is called Jane App. You can sign in to your profile here, if you can't find the Welcome email: https://quintenc.janeapp.com

3. Please ensure the information on file is correct. Check your first name, last name, email address, full mailing address, phone number, and date of birth.

4. Once you have a patient profile you will be able to book and change your appointment times electronically. Please do not send us an email regarding your appointment time. If you cannot change your appointment electronically for any reason, please call the office to do so.

5. You will be sent two reminders about your appointment time, one 7 days prior and one 2 days prior. If you cannot make your appointment time, it is your responsibility to change your appointment at least 24 hours in advance or you will be charged a no show fee.

Thank-you in advance for helping us in this process to improve efficiency and effectiveness. Our clinic really does have the best patients!